This afternoon J.D. Power and Associates released the results of its 2009 Customer Service Index (CSI) Study.
Jaguar ranks 2nd out of 36 nameplates. Congratulations on this outstanding achievement. In the last four years, Jaguar has placed in the top 4 rankings, including consecutive First Place rankings in 2007 and 2008. This consistently strong performance is truly a testament of your commitment to provide a superior customer service experience.
The CSI rankings are based on dealer performance during the first three years of ownership. Five measures are examined to determine overall customer satisfaction with dealer service: service quality; service initiation; service advisor; service facility; and vehicle pickup.
In the current challenging automotive market conditions, it is increasingly important for dealers to retain their maintenance and repair service customers, as well as to attract new customers. You have shown that the key to improving service retention and referrals is to offer an exceptional service experience and ultimately satisfy the customer. You and your staff continue to prove that Jaguar is the benchmark for outstanding customer service, and with the upcoming launch of the exhilarating new 5.0L XFR and XKR, you will continue to stake your claim as one of the best in the business.
Thank you all for the tremendous dedication and passion that you have for Jaguar.
For your reference, the JD Power press release can be accessed by clicking on the link below.
http://www.jdpower.com/corporate/news/releases/pressrelease..aspx?ID=2009030
Sincerely,
Gary L. Temple
President
Jaguar Land Rover North America
Friday, February 27, 2009
Land Rover Press Release: Customer Service Satisfaction!
This afternoon J.D. Power and Associates released the results of its 2009 Customer Service Index (CSI) Study.
Land Rover ranks 7th out of 36 nameplates, up from 28th in 2008. This rise of 21 positions, has made Land Rover the most improved nameplate in the study. Congratulations on this outstanding achievement. The dramatic increase is largely driven by a focused strategy to enhance all aspects of the customer service experience. Your continued efforts to raise the bar in customer satisfaction combined with the proven success of the Land Rover Way, truly differentiates the Land Rover brand to our customers. This year, Land Rover owners rate repair service fifth highest among all brands.
The CSI rankings are based on retailer performance during the first three years of ownership. Five measures are examined to determine overall customer satisfaction with retailer service: service quality; service initiation; service advisor; service facility; and vehicle pickup.
During these challenging times when the ultimate winners will be those recognized for their exceptional customer service, you have proven that the passion and professionalism of our retailers distinguishes the Land Rover customer experience from the rest of the industry. Thank you for your continued efforts and dedication that you have for Land Rover.
For your reference, the JD Power press release can be accessed by clicking on the link below.
http://www.jdpower.com/corporate/news/releases/pressrelease..aspx?ID=2009030
Sincerely,
Gary L. Temple
President
Jaguar Land Rover North America
Land Rover ranks 7th out of 36 nameplates, up from 28th in 2008. This rise of 21 positions, has made Land Rover the most improved nameplate in the study. Congratulations on this outstanding achievement. The dramatic increase is largely driven by a focused strategy to enhance all aspects of the customer service experience. Your continued efforts to raise the bar in customer satisfaction combined with the proven success of the Land Rover Way, truly differentiates the Land Rover brand to our customers. This year, Land Rover owners rate repair service fifth highest among all brands.
The CSI rankings are based on retailer performance during the first three years of ownership. Five measures are examined to determine overall customer satisfaction with retailer service: service quality; service initiation; service advisor; service facility; and vehicle pickup.
During these challenging times when the ultimate winners will be those recognized for their exceptional customer service, you have proven that the passion and professionalism of our retailers distinguishes the Land Rover customer experience from the rest of the industry. Thank you for your continued efforts and dedication that you have for Land Rover.
For your reference, the JD Power press release can be accessed by clicking on the link below.
http://www.jdpower.com/corporate/news/releases/pressrelease..aspx?ID=2009030
Sincerely,
Gary L. Temple
President
Jaguar Land Rover North America
Wednesday, February 25, 2009
Auto Sales and Excise Tax Deduction!
FACT SHEET: AUTO SALES AND EXCISE TAX DEDUCTION
President Obama signed “The American Recovery and Reinvestment Act of 2009” into law on February 17, 2009. The law includes a new consumer tax deduction for State and local sales and excise taxes paid to purchase a motor vehicle during 2009.
- Provides consumers a new tax deduction on their 2009 Federal income taxes for “qualified motor vehicle taxes.”
- Qualified motor vehicle taxes include any State or local sales or excise tax imposed on the purchase of a qualified motor vehicle.
- Qualified motor vehicles include passenger automobiles or light trucks with a weight rating of not more than 8,500 pounds.
- Applies to NEW vehicles only.
- Deduction allowed for non-itemizers.
- Limitation on Vehicle Price: limited to the tax on up to $49,500 of the purchase price of a qualified motor vehicle.
- Income Limitation: Phased out for taxpayers with modified adjusted gross income between $125,000 and $135,000 ($250,000 and $260,000 in the case of a joint return).
- Effective Date: Purchases on or after February 17, 2009, and before January 1, 2010.
Customers with questions related to their particular tax situation should be advised to consult with a financial adviser. For more info call 321-452-9220.
President Obama signed “The American Recovery and Reinvestment Act of 2009” into law on February 17, 2009. The law includes a new consumer tax deduction for State and local sales and excise taxes paid to purchase a motor vehicle during 2009.
- Provides consumers a new tax deduction on their 2009 Federal income taxes for “qualified motor vehicle taxes.”
- Qualified motor vehicle taxes include any State or local sales or excise tax imposed on the purchase of a qualified motor vehicle.
- Qualified motor vehicles include passenger automobiles or light trucks with a weight rating of not more than 8,500 pounds.
- Applies to NEW vehicles only.
- Deduction allowed for non-itemizers.
- Limitation on Vehicle Price: limited to the tax on up to $49,500 of the purchase price of a qualified motor vehicle.
- Income Limitation: Phased out for taxpayers with modified adjusted gross income between $125,000 and $135,000 ($250,000 and $260,000 in the case of a joint return).
- Effective Date: Purchases on or after February 17, 2009, and before January 1, 2010.
Customers with questions related to their particular tax situation should be advised to consult with a financial adviser. For more info call 321-452-9220.
Ford: Last One Standing
Check out this video from CNN.com detailing what Ford Motor Co. has done to protect the company and customers from the economic downturn!
Tuesday, February 24, 2009
Jaguar Affirms State-of-the-Art Digital Technology Leadership with Adoption of HD RadioTM Technology Standard Across 2010 Line
Chicago Auto Show, Chicago, IL, February 11, 2009 – Jaguar today announced that it will offer HD Radio technology across its 2010 product line. HD Radio receivers will come factory installed in the XK hitting dealerships in summer 2009, and followed later in the year by the XF, the first sporting sedan to deliver Jaguar’s stunning new design language.
“Jaguar is committed to being at the forefront of adopting innovative media and HD Radio technology is part of that vision,” said Nick Gionis, Senior Manager, Jaguar Infotainment. “We’re raising the bar by delivering the most pristine sound quality and copious programming variety standard to give our customers the best audio experience that they have come to expect from the Jaguar brand.”
The upgraded audio technology will enable drivers to experience the superior quality and clarity, including cutting-edge digital AM/FM radio featuring added content, format selections and essential data services – all with no subscription fees.
“Jaguar’s unparalleled standards and reputation for innovative capabilities make their cars the perfect setting to showcase HD Radio broadcasting,” said Jeff Jury, COO, iBiquity Digital Corporation, the developer of HD Radio technology. “State of the art HD Radio technology represents a feature that clearly adds value for Jaguar’s discerning client base.”
HD Radio technology is the most significant advance in radio broadcasting since the advent of FM. Available to 85 percent of Americans, more than 1,850 HD Radio stations are already on the air with over 900 offering new multicast channels (HD2/HD3) that are exclusive to HD Radio listeners. These subscription-free channels feature digitally delivered new music and fresh formats and niche content such as ethnic channels as well as the Pride Channel, the NASCAR Channel, the Psychic Channel, channels that play global music, local artists, unsigned acts, and much more.
The HD Radio platform also enables broadcaster to offer data delivery, supplying text information with song titles and artist names, and also real-time traffic/weather updates, movie listings, sports scores, stock quotes, school closings and emergency alerts. For a complete, current list of HD Radio stations across the U.S., please visit http://www.hdradio.com.
About Jaguar
From its beginning as a manufacturer of motorcycle sidecars in 1922, Jaguar Cars has grown to become one of the world's premier manufacturers of luxury sedans and sports cars and with that, one of the most recognized commercial brands. The company's vision is simple: To produce beautiful fast cars that are desired the world over. The company operates two manufacturing plants in the United Kingdom and is fully engaged in environmental programs, community work and brand awareness exercises such as motorsports.
Wednesday, February 18, 2009
Your Economic Stimulus Savings are Waiting at Island!
Why wait for the President's stimulus when you can start saving right now? For more info, give us a call at 321-452-9220.
Thursday, February 5, 2009
View Our Entire Inventory Online!
You can now view our entire new car inventory online!
Under the "New Vehicle" menu, select "In Stock and Ready For Delivery". From here you will find a link to our Lincoln / Mercury Search tool and a comprehensive listing of all of the Jaguar's and Land Rover's we have in stock!
Just one more way Island makes finding the right vehicle that much easier!
If you would like more info on any of the vehicles you see, feel free to contact us at 321-452-9220.
Thanks!
Under the "New Vehicle" menu, select "In Stock and Ready For Delivery". From here you will find a link to our Lincoln / Mercury Search tool and a comprehensive listing of all of the Jaguar's and Land Rover's we have in stock!
Just one more way Island makes finding the right vehicle that much easier!
If you would like more info on any of the vehicles you see, feel free to contact us at 321-452-9220.
Thanks!
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