DEARBORN, March 19, 2009 – Ford Motor Company is pleased with its results in the J.D. Power and Associates Vehicle Dependability Study, which measures the dependability of vehicles within the first three years of use.
The Ford brand improved better than industry average by decreasing problems per 100 (PP100) by 22 percent from 204 to 159, moving the brand up two places from 14th place among all brands to 12th. Mercury and Lincoln each improved, decreasing PP100 by 11 percent each. Ford leads its domestic peers in the number of segment leaders, which includes Lincoln Zephyr, Ford Ranger, Mercury Grand Marquis and Lincoln Mark LT. Eight additional Ford Motor company vehicles landed in several “top 3” segment leader positions, including Ford F-150 LD, Mercury Milan, Ford Mustang, Lincoln Town Car, Ford Expedition, Lincoln Navigator, Mercury Montego, and Ford Freestar.
These results, along with other consumer-driven indicators, show that we are making solid progress on our promise to deliver high initial quality, long-term durability and overall customer satisfaction.